Order Policy:
1. Order Placement
- Orders can be placed online, via email, or in person at our store.
- A minimum order quantity (MOQ) applies and must be confirmed before placing the order.
- Customers must provide a clear digital file of the design in required formats (e.g., JPEG, PNG, AI).
2. Sample Approval
- A sample print will be provided for design and color approval upon request.
- Final production will only begin after written approval of the sample.
3. Material Specifications
- Customers can supply fabrics or choose from our available options.
- Fabrics must meet printing suitability standards.
4. Payment Terms
- A 50% deposit is required at the time of order placement.
- Remaining payment must be cleared before order delivery.
5. Lead Time
- Standard processing times vary based on order size and complexity (quoted upon order confirmation).
- Rush orders are subject to additional fees.
6. Design Ownership
- Customers retain full copyright of their designs. We do not use or distribute customer designs without permission.
7. Cancellations and Changes
- Orders can only be canceled or modified within 24 hours of placement.
- Deposits for canceled orders may be non-refundable.
8. Delivery and Pickup
- Orders can be picked up at our location or delivered to your address (delivery charges apply).
- Customers are responsible for inspecting the goods at the time of pickup or delivery.
9. Returns and Complaints
- Any complaints regarding the print quality or defects must be reported within 7 days of receipt.
- Returns are only accepted for defects caused by printing errors.
10. Liability
- We are not liable for issues arising from unsuitable fabric supplied by customers.
- We reserve the right to refuse orders that do not meet our quality standards or conflict with our policies.